Salesforce has announced its plan to bring generative AI to more parts of their platform, starting with Slack, the conversational interface for Salesforce. The aim is to help users work smarter, learn faster, and communicate better. The new Slack GPT platform will have a revamped Slack workflow builder based on the concept of building blocks. These blocks will include generative AI-powered and AI-supported building blocks for workflows, which are currently available for developers. The goal is to make generative AI powered workflows available to anyone in an organization to ‘pick up’ and place into their own workflows.

Slack GPT is based on three pillars. First, AI-powered conversation summaries and writing assistance will be available directly in Slack. Second, Slack ‘builders’ will be able to build no-code workflows that embed AI actions, with simple prompts at each step. Third, the Einstein GPT app for Slack will bring customer data to life in Slack.

Slack believes it has unique advantages when it comes to generative AI. These include organizational knowledge to leverage on every project, a robust partner ecosystem, and a secure, trusted platform.

Slack GPT has various use cases, including AI-generated channel summaries, huddle summaries, AI-assisted writing, and documentation/knowledge repositories. The new Slack GPT platform is also available to developers, who can start leveraging these building blocks.

The revamped Slack workflow builder is based on the concept of building blocks that will include generative AI-powered and AI-supported building blocks for workflows. The goal is to make generative AI powered workflows available not only to developers but also for anyone to build no-code workflows that automate actions across Slack. At some point this summer, anybody in an organization will be able to ‘pick up’ and place building blocks into their own workflows.